Kelvin is a tool designed for light to medium duty usage. For this reason, we do not cover breakage or defects resulting from heavy duty use or abuse.
If you have a problem, please send 4 clear photos of the issue and 50 to 100 words of a description along with the original proof of purchase to firstname.lastname@example.org.
Once Exchange or Refund is approved,
Please return at your expense all opened and unopened product containers, plus your name and invoice or order number, to:
c/o Custom Back Office
6050 S Country Club Rd
Suite 180, Docks 26-28
Tucson, AZ 85706
To expedite the return process, please be ensure to process a Return Merchandise Authorization through email@example.com.
In cases where a Refund is warranted. Refunds will be processed within 3-8 business days after the receipt of your return. Customers that are approved only can receive repayment by way of your original payment method through PayPal.If you have any questions about our return policy, or want to follow up on your return, please contact us using, firstname.lastname@example.org or call customer service at +1.866.776.3549.