FAQ

Choosing and using

Which Kelvin should I buy?

Kitchen drawer and staying there: Kelvin 36, the most tools plus a hammering surface. Handbag, tote or jacket pocket: Kelvin 36 SL, the same 36 tools at 8 ounces and 5.5 inches closed. First apartment, dorm or office drawer: Kelvin 17, the size of a phone. Car: Kelvin 8, the only one with a power bank, window breaker and siren.

What is the difference between the Kelvin 36 and the Kelvin 36 SL?

The same thirty-six tools. The SL has a slimmer fibre-infused body built for a smaller palm, 8 ounces and 5.5 inches closed, and ships with a carry pouch instead of a metal gift box.

How many bits does each Kelvin multitool include?

Kelvin 36 and 36 SL: thirteen double-sided bits, 26 tips in total, hardened CR-V steel including Torx sizes and a box-cutter bit. Kelvin 23: sixteen bits. Kelvin 17: thirteen bits, four Phillips, three Torx, three flathead and three Allen. Retractor and Retractor Auto Advance: six S2 hardened steel bits stored inside the handle.

Does the screwdriver on the Kelvin 36 lock?

Yes. The arm snaps open at the push of a button and locks at 90 degrees for extra torque or awkward angles, then folds back inside the body. The Kelvin 23 arm locks at both 90 and 180 degrees.

How long is the tape measure?

Kelvin 36 and 36 SL: 6 feet / 1.8 metres, with an integrated liquid level. Kelvin 17: 3 feet / 1 metre.

Does the Kelvin 8 need charging to work?

No. It holds a 2000 mAh charge over USB, but the hand crank generates power on its own, so it still works after a year in a glovebox. The siren is 100 dB, the window breaker and seatbelt cutter have safety covers, and four alloy magnets hold it to the vehicle so the LED flashers stay visible.

Can the bits fall out of the Kelvin Retractor?

No. There is no compartment of loose bits. All six tips are stored permanently in the body and pushed up when you need them. The Auto Advance model adds a spring-loaded switch so you can change tips one-handed.

Does the PakRatchet come with metric or imperial sockets?

Both are available; choose the set when you order. Each PakRatchet ships with seven six-point chrome vanadium sockets stored inside the grip, plus four 25 mm bits: Square #2, Phillips #2, T15 and T20 Torx.

Can I get replacement bits?

Yes. Contact us with your model and which bit you need.

Gifting

Which Kelvin makes the best gift?

The Kelvin 36 if you want it to feel like a real present; it arrives in a metal gift box. The Kelvin 17 if it is for someone moving into a first place, a dorm or a housewarming. The Kelvin 8 for a new driver or anyone with a car.

Warranty

What is the warranty on Kelvin tools?

It depends on the tool. Kelvin 36 and Kelvin 23: ten-year limited warranty. Kelvin 36 SL, Kelvin 8, Kelvin 07, PakRatchet, the Retractor series, the Belt Pouch and Glamsockets: one year. Kelvin 17: 90 days. All run from date of purchase and cover defects in materials or workmanship; abuse or misuse is not covered. Receipt of sale from an authorized dealer is required to make a claim. Returned or replaced products are packed and shipped at the customer's expense.

How do I make a warranty claim?

Email emailus@kelvintools.com with your receipt of sale and photos of the problem. A person reads every message and will review your claim to determine the nature of the damage.

Do I need to register my warranty?

There is a registration form on the site. It takes about two minutes and you only need the model and your receipt.

Shipping and travel

Do you ship outside Canada and the US?

Yes. Shipping is calculated at checkout, and prices are shown in your local currency.

Can I take a Kelvin multitool in carry-on luggage?

No. Anything with a blade, a box-cutter bit or a hammering surface belongs in checked baggage. Rules vary by country, so check before you fly.

Contact

How do I contact Kelvin Tools?

Email emailus@kelvintools.com for orders, warranty claims, missing parts and wholesale. Press and review samples: press@kelvintools.com. A real person reads every message.

Still stuck?

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