Product Warranty information: Your new Kelvin 36 & Kelvin 23 Multi-Tools are covered by a 10 Year Super Simple warranty against any manufacturing defects in materials, or workmanship. Kelvin is a tool designed for light to medium duty usage. For this reason, we do not cover breakage or defects resulting from heavy duty use or abuse.

The Kelvin 8 Emergency Tool has a 1 year manufacturers warranty. The Kelvin 17 has a 90 day warranty policy.

If you have a problem with a tool, please provide clear photos of the issue and 50 words of a description along with the original proof of purchase/order number to emailus@kelvintools.com

Once Exchange or Refund is approved,
Please return items at your expense along with the product container(s). 

Critical: Must Include your name and order number, to:
Kelvin Tools
c/o CBO Solutions
6050 S. Country Club Road, Suite 180 (Dock 26 or 27)
Tucson, AZ 85706
U.S.A.

Please note: Returning Goods (that are other than warranty) requires a Return Merchandise Authorization through emailus@kelvintools.com first, and must be within 30 days of receipt.

Only once a RMA is authorized by Kelvin Tools, then you must ship at your expense and be sure to include your Name and GMA order number on and inside the package.

Where a Refund is approved and confirmed received, Refunds will typically be processed within 3-8 business days after the receipt of your return. Customers that are approved only can receive repayment by way of your original payment method.

If you have any questions about our return policy, or want to follow up on your return, the best way is to contact us by email to: emailus@kelvintools.com or alternatively you may call customer service at +1.866.776.3549