How to register your warranty, and what it covers

Kelvin 36 multitool
Kelvin Tools

Warranty terms differ across the Kelvin range, and the honest thing is to say so plainly rather than print one number everywhere. Here is what applies to each tool, taken from our policy, and how to use it.

The terms

  • Kelvin 36, Kelvin 36 SL and Kelvin 23: a 10-year limited warranty against manufacturing defects in materials or workmanship.
  • Kelvin 8 Emergency Multi-Tool: a 1-year manufacturer's warranty.
  • Kelvin 17: a 90-day warranty.
  • Retractor, Retractor Auto Advance, Retractor Mini, PakRatchet, Kelvin 07 and Glamsockets: contact us with your order number and we will confirm the terms for your tool.

Each product page shows its own term under the buy button, and the full text lives in the refund and warranty policy.

What is covered

Defects in materials or workmanship: a bit holder that does not lock, a tape that fails to retract, a flashlight that stops working, a casting with a flaw. If the tool was used as intended and something in it failed, that is a warranty claim.

What is not covered

Kelvin tools are designed for light to medium duty. Breakage from heavy-duty use or abuse, such as using the hammering surface as a framing hammer or the screwdriver arm as a pry bar, is outside the warranty. So is normal wear on bits, which are consumables on any tool.

Register your tool

Registration takes about two minutes on the warranty registration page. You need the model and your order number or receipt. Registering is not required to make a claim, but it means we already have the details when you need us, and it is the easiest way to keep the receipt from going missing.

Making a claim

  1. Email emailus@kelvintools.com with clear photos of the problem, about fifty words describing what happened, and your original proof of purchase or order number.
  2. We review it and confirm the next step, which is usually an exchange or a refund.
  3. If a return is needed, we send the address. Please include your name and order number inside the package.

Returns that are not warranty

Changed your mind, wrong colour, wrong person: non-warranty returns need a return authorisation within 30 days of receipt. Email first, then ship. Refunds go back to the original payment method, typically within 3 to 8 business days of the return arriving.

Questions

A real person reads the inbox. If anything above is unclear, write to the address or call +1 866 776 3549.

Register your warranty

Postări asemănatoare

  • Kelvin 36 multitool with its bits laid out

    Multitools 101: what a palm-sized multitool actually replaces

    Most household jobs need the same six things: a screwdriver, a few bits, a hammer, a tape, a level and a light. Here is how a palm-sized multitool covers them, and where it stops.
    Read More
  • Diagram of the tools built into the Kelvin 36

    Kelvin 36 vs 23 vs 17: which one belongs in your drawer

    Same family, three sizes. The differences come down to bits, tape length and how the screwdriver arm locks. Here is the quick way to choose.
    Read More
  • Assembling furniture with a Kelvin 23

    How to assemble flat-pack furniture without losing your weekend

    Flat-pack goes wrong for predictable reasons: parts sorted late, cam locks over-tightened, and the stamped Allen key. A sequence that avoids all three.
    Read More
  • Two people hanging a shelf with a Kelvin multitool

    How to hang a shelf level the first time

    Mark, measure, level, drill, check. The five steps, plus the one habit that keeps you from making a second hole.
    Read More